Taking customers as the center, establishing customer service management plans and customer information bases, maintaining positive customer relationship. After-sales service plays very important role in setting corporate image.
7/24 hours
after-sales service hotline
On-site service for major events
Installation manual and video assistance
Regular after-sales follow up
1. The warranty period shall be in accordance with the time stipulated in the contract, and the warranty card or other valid proof shall be provided within the warranty period.
2.Maintenance service includes remote technical support, repair of faulty parts, and on-site service.
1. Installation guidance: Tyworth assigns professional engineers to the site to provide installation guidance and commissioning services.
1.Module Repairing
When there are a few faulty modules, they can be sent to factory for maintenance, and Tyworth will repair them and send them back to the customer.
2. Spare Parts Purchasable
Customers can purchase original parts for maintenance and replacement.
3. On-site Troubleshooting
Tyworth can dispatch engineers to the site for screen troubleshooting, repairing or commissioning, and solve various problems that occur during the use of the screen according to customer needs.
Customer
Feedback
Problem
Noticed
Online solution
/On-site solution
Satisfaction
Survey
3F, Building 2, Science And Technology Innovation Workshop, No. 6 Songjiang Road, Shapu Community, Songgang, Shenzhen, Guangdong, China
